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Customer Service with Heart - Audio MP3 Download
This is a lighthearted presentation for the Arizona Health Care Association’s (AHCA) 2008 conference – “Champions of Long Term Care” tailored for key facility administrators, assisted living managers, corporate and regional representatives, activity directors, marketing personnel, nursing staff and facility/community staff members. Keynote addresses the 4 things that your customers want, and the 5 things they need from you; the 7 modalities to enhance your communication skills; and how to keep your balance and sanity when dealing with difficult people.

Available September 2008: Pre-order now!

Downloadable Audio Product: Within 24 hours of your order, you will receive a secure link by e-mail to download your audio MP3 file.

$9.00